I'm a technical writer and content strategist experienced in software rollouts, change management initiatives, and cross-functional teams in IT and e-commerce. I align stakeholders and develop content that improves adoption, usability, and organizational efficiency.
Skills: Technical Writing · Content Strategy · Change Management · Stakeholder Management · Documentation Strategy · Knowledge Base Management · Information Architecture · Training Design · Content Enablement · Process Documentation · Requirements Gathering · Cross-Functional Collaboration
Proficiency: Confluence, Jira, Articulate Rise, Adobe Creative Suite, Workday
Education: Bachelor of Arts, English – Indiana University Bloomington
Technical Media Producer – Sweetwater 2021 – Present
Led content development for company-wide software rollouts, supporting change management through documentation, training materials, and internal communications.
Partnered with cross-functional stakeholders (HR, Finance, IT) to gather requirements and align content with evolving system needs.
Managed and structured a user-facing knowledge base in Confluence, including ownership of style guidelines and content standards.
Designed documentation and training content to support user onboarding and system adoption.
Analyzed survey data to evaluate content effectiveness and improve training and communication.
Evaluated Google and Atlassian AI tools to explore opportunities to improve content creation.
Copywriter (Contract) – MindGrub 2022
Developed web, social, and audio campaign messaging for multiple platforms and audiences.
Collaborated with creative and marketing teams to align content with campaign strategy and brand voice.
Audio Engineer/Senior Editorial Associate – KnowledgeWorks Global 2019 – 2025
Coordinated quality control across multiple stakeholder groups for medical and scientific content.
Produced podcast audio for a medical journal, translating complex subjects into an accessible format.
Grants Editor – McAllister & Quinn 2015 – 2016
Edited federal grant proposals, collaborating with stakeholders for compliance and competitiveness.
Production Manager – Kaufman Wills Fusting & Company 2015
Reviewed and approved scientific papers for publication, ensuring quality and adherence to standards.
Editor – National Correctional Industries Association 2014 – 2019
Planned and produced multiple national trade publications in coordination with stakeholders.
Identified and improved inefficiencies in publication workflows, reducing production time by 50%.
Used survey data to inform improvements in training programs and organizational events.
Developed editorial and change management content to support organizational initiatives.
Novelist 2023 – Present
Finished my first novel, currently seeking representation.
Script Writer – Baltimore Rock Opera Society 2020 – 2022
Co-wrote a feature-length musical in a collaborative writers room.
Interviewed prospective directors.
Facilitated meetings with the cast to discover insights on characters and themes.
Sketch Writer/Tech Producer – Baltimore Improv Group 2017 – 2020
Wrote sketch comedy.
Edited and collaborated on other writers' sketches.
Coached new writers.
Produced multimedia segments and immersive light/sound sequences for live shows.
Scriptwriter – Horatio Dark's Between the Lines 2017 – 2018
Wrote half-hour plays for a monthly live show.
Musician – Various 2006 – 2017
Gigged and recorded for over a decade.